10.1 For deliveries, we use the Belgian postal service, Bpost.

10.2 We do not assume any supply risk, even in the case of a contract for the sale of custom-made goods. We are only obliged to deliver items which we have in stock or which we have received from our suppliers following our order.

10.3 Our obligation to deliver is cancelled if we are not supplied correctly or on time despite the existence of a proper and adequate cover market and if we are not responsible for the unavailability of the goods, we have informed you immediately and we have not assumed any supply risk. In the event of goods being unavailable, the item will be indicated as “unavailable” on the site and you will not be able to add it to your basket.

10.4 The delivery time is 5 working days for standard Belgian parcels and 7 working days for foreign parcels.

10.5 The delivery period will be appropriately extended in the event of force majeure preventing delivery. Force majeure includes strikes, lock-outs, government intervention, shortages of raw materials or energy, transport difficulties for which we are not responsible, operational impediments for which we are not responsible, e.g. due to fire, water damage or machine damage, and any other impediment which can objectively be considered as not being our responsibility or fault. We will inform you immediately of the beginning and end of such impediments. If the hindrance resulting from the aforementioned cases persists for more than four weeks beyond the original delivery date, you have the right to withdraw from the contract. There are no further claims, including damages.

10.6 The deletion of one or more Products intended for sale on the Site and the modification of the characteristics of a Product remain at the sole discretion of the Company, and may not give rise to the payment of any compensation to the Customer.

10.7 In the case of consumers, the transfer of risk of loss and deterioration of the goods sold takes place when the goods are handed over to the consumer or to a recipient designated by the latter in the case of mail-order sales. This applies irrespective of whether or not the shipment is covered by insurance. In all other cases, the risk of loss and deterioration of the goods is transferred to the purchaser at the time of delivery of the goods or, in the case of mail-order sales, at the time of deposit of the goods with the forwarding agent or the person or company responsible for carrying out the shipment.

10.8 Immediately check the condition of the delivered goods to exclude material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to notify us of any defects or anomalies affecting the goods delivered so that we can remedy them. 

10.9. Transport: All specific instructions must be communicated in good time and in writing in a clear, complete and precise manner. Goods are normally transported under normal conditions at the buyer’s expense. The risk and responsibility for the goods are borne by the purchaser from the moment they leave our factory or warehouse.

12.1 The statutory warranty requirements apply.

12.2 Visible defects:

Delivery of goods is deemed to be approval and acceptance, unless there is a specific and detailed complaint from the buyer at the time of collection of the goods from our factory or prior to unloading at the buyer’s premises.

The purchaser may not refuse to accept delivery of the goods in the event of an apparent defect which does not affect the quality of the product.

When a complaint is lodged and justified, we will replace or reimburse the non-conforming or defective goods.

We shall not be liable to pay any compensation whatsoever. Approval covers all apparent defects, i.e. everything that the purchaser can detect at the time of delivery by careful and serious inspection.

12.3 Apparent defects :

Goods sold are guaranteed against serious hidden defects for a period of one month from the date of receipt, provided that they have been stored and used under normal conditions and have not been modified.

Our company cannot be held responsible if the purchaser uses the goods for a purpose other than that provided for in the technical specifications specific to each category of goods sold.

The warranty may only be granted if the defect renders the goods, to a significant extent, unfit for the use for which they are normally intended, or for a special use expressly mentioned in the particular conditions of sale&.

The warranty must be invoked by registered letter within 7 days of discovery of the defect by the purchaser, without forfeiture.

The purchase invoice or a copy thereof must be enclosed with the letter. Otherwise, we are not obliged to guarantee hidden defects in the goods.

Our warranty is limited, at our discretion, to the free repair or replacement of defective goods. Under no circumstances will it be reimbursed. The purchaser must return the defective goods to our factory at his own expense and risk for repair or replacement.

We will bear the cost of return and restitution to the purchaser if the goods to which the warranty applies prove to be defective.

12.4 Limitation of liability :

From the time of delivery, we assume no further liability other than that provided for in Article 10. 

Consequently, we are not liable for damages for personal injury, damage to property separate from the goods sold or any other damage resulting directly or indirectly from defects in the goods sold.

12.5 The products sold on the Site comply with the regulations in force in Belgium. The quality of the products is guaranteed until the date of consumption indicated on the packaging.

12.6 The Company’s warranty is, in any event, limited to the duration of the contract.